If you change your mind about your piece(s), SilverandGemz will happily offer a gift card to the full amount excluding shipping cost within the first 14 days of receiving your piece. Shipping charges are non-refundable. SilverandGemz cannot be responsible for return merchandise prior to our reception, we therefore recommend that you insure and track all parcels. To start a return, please email our customer care team at silverandgemz@gmail.com. Please allow 7 days for your return to be processed once received. 

SilverandGemz will not accept any pieces when:

  • A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
  • If the piece is earrings, due to sanitary reasons we cannot accept returns on earrings
  • If the item is returned outside of the timeframe stated above
  • No refunds on sale products